Consumer rights

පාරිභෝගික අයිතිවාසිකම් · நுகர்வோர் உரிமைகள்

Prices, food, weights, online, banks

Situations

• If a shop sells you a faulty product · දෝෂ සහිත භාණ්ඩයක් විකුණුවොත් · குறைபாடுள்ள பொருள் விற்கப்பட்டால்
• You were overcharged or the price wasn't displayed · ඔබෙන් වැඩිපුර මුදල් අය කළා හෝ මිල ප්‍රදර්ශනය කර නොතිබුණා · அதிக விலை அறவிடப்பட்டது அல்லது விலை காட்சிப்படுத்தப்படவில்லை
• A product or advert misled you · නිෂ්පාදනයක් හෝ දැන්වීමක් ඔබව නොමඟ යැවුවා · ஒரு பொருள் அல்லது விளம்பரம் உங்களைத் தவறாக வழிநடத்தியது
• You were sold expired or unsafe food · ඔබට කල් ඉකුත් වූ හෝ අනාරක්ෂිත ආහාර විකුණුවා · உங்களுக்குக் காலாவதியான அல்லது பாதுகாப்பற்ற உணவு விற்கப்பட்டது
• You got less than you paid for (short weight) · ඔබ ගෙවූ ප්‍රමාණයට වඩා අඩුවෙන් ලැබුණා (බර අඩු කිරීම) · செலுத்தியதைவிடக் குறைவாகக் கிடைத்தது (நிறைக் குறைவு)
• Your online order never arrived · ඔබේ මාර්ගගත ඇණවුම කිසිදා නොලැබුණා · உங்கள் இணைய ஆர்டர் ஒருபோதும் வரவில்லை
• You have a complaint against a bank or finance company · ඔබට බැංකුවකට හෝ මූල්‍ය සමාගමකට එරෙහිව පැමිණිල්ලක් ඇත · வங்கி அல்லது நிதி நிறுவனத்துக்கு எதிராக உங்களுக்கு முறைப்பாடு உள்ளது

Acts, ordinances and regulations

• Consumer Affairs Authority Act, No. 9 of 2003 — Protects buyers: price display, no selling above marked price, warranties, misleading conduct, and complaints to the CAA.
• Consumer Affairs Authority (Amendment) Act, No. 20 of 2021 — Raised fines for breaking CAA price orders: up to Rs. 500,000 for individuals and Rs. 5 million for companies (first offence).
• Food Act, No. 26 of 1980 (amended by Acts No. 20 of 1991 and No. 29 of 2011) — Bans selling unfit, adulterated or wrongly labelled food. Enforced by Public Health Inspectors and food authorities.
• Measurement Units, Standards and Services Act, No. 35 of 1995 — Scales and weights used in trade must be verified and stamped. False weights are offences.
• Electronic Transactions Act, No. 19 of 2006 (amended by Act No. 25 of 2017) — Online contracts and electronic records are legally valid, so online purchases are binding contracts.
• Sale of Goods Ordinance — Goods sold must match their description and be of acceptable quality and fit for purpose.
• Sri Lanka Standards Institution Act — Sets national product standards (SLS). Some goods must carry the SLS mark by law.
• CBSL Financial Consumer Relations Department rules and Financial Ombudsman scheme — Free complaint routes against banks, finance companies and other CBSL-regulated institutions.
• Penal Code (Ordinance No. 2 of 1883) — Cheating buyers, for example taking money for goods never delivered, can be a crime.